Are you a recent graduate or someone with minimal experience looking to kickstart your career in one of the world’s leading financial institutions? Do you aspire to work with a company that values customer service excellence and offers competitive salaries? If so, you’re in the right place. Welcome to our comprehensive guide on American Express careers jobs for immediate joiners. This article is designed to provide you with all the essential information you need to apply for American Express jobs, particularly focusing on immediate joiners.
Why Choose American Express?
American Express (Amex) is renowned for its commitment to providing exceptional customer service and creating an inclusive workplace. As a company that supports both personal and professional growth, Amex offers numerous benefits and opportunities that make it an attractive option for job seekers.
American Express Mission: At American Express, we believe that with the right backing, people and businesses have the power to progress in incredible ways. Whether it’s supporting our customers’ financial confidence, taking commerce to new heights, or encouraging people to explore the world, we uphold our promise to our customers and each other every day.
Job Opening: Customer Service Associate
Job Details:
- Role: Customer Service Associate
- Location: Gurugram
- Experience Required: 1 Year in International Voice Process
- Qualification: Any Graduate
- Salary: INR 8.4 LPA (Estimated)
- Application Last Date: ASAP
How Will You Make an Impact in This Role?
As a Customer Service Associate at American Express, you will be part of a dynamic team dedicated to providing the world’s best customer experience. The Dispute and Fraud Gate (DGT) team within the Global Services Group (GSG) allows American Express to centralize the disputes process, benefitting our customers and enhancing service quality.
Key Responsibilities:
- Solve Amex Card Member’s queries efficiently and provide exceptional customer service.
- Handle customer inquiries and take quick decisions.
- Deliver extraordinary customer care by responding to questions concerning customer accounts.
- Resolve all customer queries following established procedures.
- Provide superior customer experience on calls to consumer card members.
- Ensure the best possible solutions and first call resolution (FCR) to card members.
- Highlight issues through feedback and recommend workflow changes.
Minimum Qualifications:
- Minimum 10+2 in any stream.
- Minimum 1 Year experience in International Voice Process.
- Excellent communication skills.
- Preferably a graduate in any stream.
Preferred Qualifications:
- Superior service no-call handling skills.
- Ability to take quick decisions and respond to customer inquiries.
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Benefits of Working with American Express
American Express offers comprehensive benefits and programs that support the holistic well-being of their employees, including:
- Competitive base salaries
- Bonus incentives
- Support for financial well-being and retirement
- Comprehensive medical, dental, vision, life insurance, and disability benefits
- Flexible working model with hybrid, onsite, or virtual arrangements
- Generous paid parental leave policies
- Free access to global on-site wellness centers
- Free and confidential counseling support through the Healthy Minds program
- Career development and training opportunities
Application Process
All interested and eligible candidates can apply for American Express Freshers Jobs 2024 online by registering through the link provided below. Make sure to apply before the last date.
FAQs
1. What qualifications are required for the Customer Service Associate role?
- A minimum of 10+2 in any stream and 1 year of experience in an international voice process.
2. What is the salary range for this role?
- The estimated salary for the Customer Service Associate role is INR 8.4 LPA.
3. How can I apply for the job?
- You can apply online through the American Express website. The link is provided above.
4. What are the benefits offered by American Express?
- Benefits include competitive salaries, bonus incentives, comprehensive insurance plans, flexible working models, paid parental leave, wellness centers, counseling support, and career development opportunities.
READ MORE : Flipkart Recruitment 2024: Product Manager I Job
Closing Note
Thank you for considering American Express for your career journey. We hope this comprehensive guide helps you understand the opportunities available and encourages you to apply. Stay connected with CourseBhai through social media, push notifications, and newsletters for instant updates on the latest job openings and career advice
