Are you a fresher looking to kickstart your career with a leading company? Do you want to gain hands-on experience in customer service while working with one of India’s largest automobile manufacturers? If so, the Mahindra Customer Experience Internship might be the perfect opportunity for you! In this comprehensive guide, we’ll dive deep into everything you need to know about this exciting internship, including eligibility criteria, roles and responsibilities, perks, and how to apply.
About Mahindra
Mahindra & Mahindra (M&M) is an Indian multinational corporation headquartered in Mumbai, Maharashtra. Established in 1945 as Mahindra & Mohammed, the company was later renamed Mahindra & Mahindra. Today, M&M is one of the largest vehicle manufacturers in India, known for its wide range of automobiles, including SUVs, trucks, and tractors. The company has a significant presence in the global market, with Mahindra Tractors being the largest manufacturer of tractors in the world by volume.
Key Highlights:
- Founded: 1945
- Headquarters: Mumbai, Maharashtra
- CEO and Managing Director: Dr. Anish Shah
- Ranking: 17th on Fortune India 500 list in 2018
Internship Overview
Mahindra is offering a Customer Experience Internship for freshers that promises an enriching experience with a monthly stipend of Rs. 8,000-10,000. This internship is designed to provide practical knowledge and skills in customer service, allowing interns to interact with customers and resolve their issues effectively.
Internship Details:
- Location: Mumbai, India
- Duration: 3 months
- Stipend: Rs. 8,000-10,000 / month
- Application Deadline: 30th October 2024
Eligibility Criteria
To qualify for the Mahindra Customer Experience Internship, candidates must meet the following criteria:
- Education: Completed or pursuing a degree in engineering, business administration, marketing, or a related field.
- Skills: Strong communication skills (both written and verbal), excellent problem-solving abilities, detail-oriented, and proficient in Microsoft Office and customer service software.
- Experience: Prior experience in customer service or a related field is a plus but not mandatory.
Roles and Responsibilities
Interns will be responsible for a variety of tasks aimed at enhancing customer satisfaction and resolving complaints. Key responsibilities include:
- Handling escalated customer complaints via phone and email.
- Investigating customer issues and determining the root cause of problems.
- Collaborating with other departments to resolve customer grievances promptly.
- Maintaining accurate records of customer complaints and their resolutions.
- Following up with customers to ensure their issues are resolved satisfactorily.
- Identifying recurring issues and recommending solutions to prevent future complaints.
- Assisting in developing and implementing customer service policies and procedures.
- Providing feedback to the management team regarding customer concerns and suggestions for improvement.
- Staying up-to-date with industry trends and best practices in customer service.
- Maintaining the MIS for complaint management and sending daily reports to management.
Skills Required
To excel in this internship, candidates should possess the following skills:
- Effective Communication
- MS-Office proficiency
Perks of the Internship
Mahindra offers several perks to make this internship a valuable experience for freshers:
- Certificate of completion
- Letter of recommendation
- Flexible work hours
- Informal dress code
- 5-day work week
- Free snacks & beverages
How to Apply
Interested candidates can apply for the Mahindra Customer Experience Internship by visiting the official Mahindra careers page and submitting their application before the deadline on 30th October 2024.
Frequently Asked Questions (FAQs)
1. What is the duration of the Mahindra Customer Experience Internship?
- The internship lasts for 3 months.
2. What stipend can I expect during the internship?
- The stipend ranges from Rs. 8,000 to 10,000 per month.
3. What are the working hours and dress code?
- The internship offers flexible working hours and an informal dress code.
4. Is prior experience in customer service mandatory?
- Prior experience is a plus but not mandatory.
5. How do I apply for the internship?
- You can apply by visiting the Mahindra careers page and submitting your application online.
6. What educational background is required?
- Candidates should have completed or be pursuing a degree in engineering, business administration, marketing, or a related field.
Closing Note
We hope this detailed guide helps you understand the amazing opportunity that the Mahindra Customer Experience Internship offers. Don’t miss out on this chance to gain invaluable experience and kickstart your career with one of India’s top companies. Thank you for reading, and we invite you to join CourseBhai for more such updates. Follow us on social media, subscribe to our push notifications, and sign up for our newsletters to stay informed about the latest internships, jobs, and learning opportunities.
Apply now and embark on your professional journey with Mahindra
